Privacy Policy

Thank you for using the Roombox Services! We are committed to providing you the best online shopping and delivery experience possible. This Privacy Policy explains what information we (ROOMBOX LLC) collect, how that information is used, under what circumstances we share information, and the choices you can make about that information. This Privacy Policy applies whether you access the Roombox Services (as defined in the Terms of Service) through a browser, a mobile application, or any other method.

This Privacy Policy also describes how we collect, use and disclose your personally identifiable information ("PII"). PII is information about you that may be used to identify you (such as your name, phone number, or address).

1. Information you provide to us or allow others to provide to us

At various points in the Roombox experience, you may provide us with information about yourself. For example, when you create an account through the Services, you provide us with personal information like your name, email address, and zip or postal code. And if you place an order through the Services, we collect information including your address, phone number, birth date, driver's license expiration date (for alcohol orders or prescription delivery, where available), credit card information, vehicle license plate number(s) (for curbside pickup orders) and the details of your order. Your account information may be updated or corrected by accessing your account settings.

We may also collect health information you provide directly to us regarding an experience with a retail partner that may require us to contact that retailer, or other retailer partners, for public health or safety reasons, or to facilitate a refund. We do not share your identity with the retailers that we may contact in such a capacity, but may share date, time and location of a transaction, which may allow a retailer to independently identify you.

Our partners may let us collect information about use of their sites/apps or share such information with us. For example, if you use an Roombox button or widget on another site or app, we may receive information about your use of that button or widget and the third-party site/app.

Location Information

When you use the Services, we may collect precise location data. For instance, if you allow the Services to access location services through the permission system used by your device's mobile operating system or browser, we may collect the precise location of your device. We use your location information to facilitate the prompt hand-off of pickup orders (where available), to assist you in finding nearby stores for which pickup or delivery are available, for other similar purposes and for analytics purposes. You can choose whether or not to enable the location tracking feature through the settings on your device or browser, or when prompted by the Roombox mobile app. We may also infer your general location information, for example by using your internet protocol (IP) address.

2. Technical information about usage of the Services

When you use the Services, or browse our sites, either through a browser or mobile app, we automatically receive some technical information about the hardware and software that is being used.

Cookies, Pixels, and Other Tracking Technologies

We, our partners, our advertisers, and third-party advertising networks use various technologies to collect information, including but not limited to cookies, pixels, scripts, and device identifiers. Cookies are small text files that are sent by your computer when you access our services through a browser. We, our partners, our advertisers, and third-party advertising networks may use session cookies (which expire when you close your browser), persistent cookies (which only expire when you choose to clear them from your browser), pixels, scripts, and other identifiers to collect information from your browser or device that helps us do things such as understand how you use our services and other services; personalize your experience; measure, manage, and display advertising on the Services or on other services; understand your usage of the Services and other services in order to serve customized ads; and remember that you are logged into the Services.

By using your browser settings, you may block cookies or adjust settings for notifications when a cookie is set. Your browser settings may allow you to automatically transmit a "Do Not Track" signal to online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, unless and until the law is interpreted to require us to do so, we do not monitor or take action with respect to "Do Not Track" signals.

Log Information

When you use the Services, or browse our sites, our servers will record information about your usage of the Services and information that is sent by your browser or device. Log information can include things like the IP address of your device, information about the browser, operating system and/or app you are using, unique device identifiers, pages that you navigate to and links that you click, searches that you run on the Services, and other ways you interact with the Services. If you are logged into the Services, this information is stored with your account information.

3. Children

Our Services are not intended for children under 13 years of age, and we do not knowingly collect personal information (as defined by the U.S. Children's Online Privacy Protection Act, or "COPPA") in a manner not permitted by COPPA. If we obtain actual knowledge that any information we collect has been provided by a child under the age of 13, we will delete that information to the extent required by applicable laws.

We do not knowingly "sell," as that term is defined under the California Consumer Protect Act ("CCPA"), the personal information of minors under 16 years old who are California residents.

We may use the information we collect for various purposes, including to:

• Provide the Services to you, improve the quality of the service, and develop new products and services
• Allow your Personal Shopper to choose your items at a retailer site, deliver your items to you, and/or call or text you with any updates or issues
• Charge you for the purchase and delivery costs through one or more payment processing partners
• Offer you customized content (including advertising, coupons, and promotions)
• Understand how users interact with the Services as a whole and to test new features or changes in our features
• Provide customer service, respond to your communications and requests, and contact you about your use of the Services
• Send you messages related to our community affairs efforts
• Fulfill any other business or commercial purposes at your direction or with prior notice to you and your consent

You can opt-out of receiving promotional communications from Roombox by using the settings on the Account Info page or by using the unsubscribe mechanism included in the message, where applicable.

The Services comprise a platform that presents you with a set of one or more retailer virtual storefronts from which you can select goods for picking, packing, and delivery by individual Personal Shopper(s) to your location or, if available, for you to pick up in-store. In order to make this work, we need to share information about you and your order with the other parties who help enable the service. This includes, for example, the Personal Shopper(s) who pick and deliver your order, the payment processing partner(s) that we use to validate and charge your credit card, and the retail partner(s) from which you are purchasing goods. To be clear, only our payment processing partner(s) receive credit card information.

We also share information under the following principles:

With your consent or at your direction

We will share your information with entities outside of the Services when we have your consent to do so or it is done at your direction.

With our retail partners

We may share your information with our retail partners in order to provide and maintain the Services.

With the property where you are staying

Many of our deliveries go to hotels, vacation rentals, and other properties that partner with Roombox. When your order is delivered to a partner property, we share order details with that property and the company that manages it, both so they can help with the delivery (for example, receiving it at the front desk or letting us in to stock your room) and so we can calculate the commission we pay them. This can include your name or the name on the reservation, your order number, your room or unit, your order, check-in, and delivery dates, the type of delivery, the number of items and order subtotal, and any notes you add to your order. We do not share your email address, phone number, payment details, or the list of items you ordered with the property.

For external processing or service provision

We sometimes share information with third parties to process information on our behalf or to otherwise provide certain services (such as delivery services, advertising services, or information to better tailor our services to you). For the purposes of this processing or provision of services, we may share your information with such third parties under appropriate confidentiality provisions.

To invite you to review us

After your order is delivered, we share your name, email address, and order number with Trustpilot A/S, an independent review platform, so that it can email you an invitation to review your experience with Roombox. We do not share your delivery address, the items you ordered, or your payment details with Trustpilot. Trustpilot handles this information under its own privacy policy. Leaving a review is optional; you can ignore the invitation or unsubscribe using the link in it.

For legal purposes

We may share your information when we believe that the disclosure is reasonably necessary to (a) comply with applicable laws, regulations, legal process, or requests from law enforcement or regulatory authorities, (b) prevent, detect, or otherwise handle fraud, security, or technical issues, and (c) protect the safety, rights, or property of any person, the public, or Roombox.

On a non-personal or aggregate basis

We share information on both a non-personally identifying basis (including, but not limited to, order and delivery details but not including credit card information) or an aggregate basis.

To enable purchase of alcohol

When you buy alcohol using the Services, we may be required by law to share certain information with the retailer who makes the sale. This information could include, among other things, the names and addresses of the purchaser and recipient, government issued ID information, the quantity, brand, price, proof, and volume of alcohol purchased, and a recipient signature.

For business purposes

We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company. We may also share your information between and among Roombox, and its current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.

We employ and maintain reasonable administrative, physical, and technical measures designed to safeguard and protect information under our control from unauthorized access, use, and disclosure. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.

We will make any legally required notifications of any breach of the security, confidentiality, or integrity of your PII. To the extent permitted by applicable laws, we will make such notifications to you without unreasonable delay, as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

This policy may change from time to time and any revised Privacy Policy will be posted at this page, so we encourage you to review it regularly. If we make changes, we will notify you by revising the date at the top of this Privacy Policy and, in the case of material changes to the Privacy Policy, we may provide you with additional notice (such as a notice in our user interface or sending you a notification by email).