FAQ's

It’s very simple, actually! After you complete your order, our shopping team picks up everything for you, boxes it all up, and delivers your order directly to your hotel or rental. Dependent on hotel policy, your box will either be waiting for you in your room, or you will receive it at the front desk upon check-in. You will receive email & SMS updates from us along the way regarding your delivery status.

Orders placed at least 8 hours prior to your check in time will be delivered pre-arrival (your box will be waiting for you at check in). If you have already checked in, we guarantee delivery within 2 hours of your purchase. If there are any delays with your delivery we will communicate them to you right away and update you on the estimated delivery timing. 

First, check with the hotel front desk or concierge to see if they are holding your box for you. Where available, the hotel will bring your box to your room with your luggage. For home rentals, please reach out to your rental host to see if they have stored your order inside the unit. If you still have not located your order please reach out to our support team here: support@orderroombox.com

Sometimes an item you purchased online might be out of stock when your shopper gets to the store – it’s unfortunate, but this does happen. If so, we will replace that item with the closest matching product available. There is also an option to skip the item altogether and receive a refund – you can select these options during the checkout process. 

We hate to miss items from your order, but mistakes do happen. Please contact us right away and we will ensure you get the missing item as soon as possible. You may also request a refund of the missing item.

RoomBox shoppers work extremely hard to deliver great service to our customers every day! Unfortunately, our shopping team does not often interact directly with our end customers and thus don’t have an opportunity to collect a tip amount at the time of delivery. We want their hard work to be rewarded appropriately so we encourage customers to add a predetermined tip into the order amount to ensure they are fairly compensated. There is, however, an option for a zero tip amount if you were not satisfied with the service. 

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