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Order Refunds & Cancellations

Refunds and cancellations are subject to certain conditions. Please read carefully to understand our policies.


*RoomBox operates separately from your hotel’s policies, so cancellation of a hotel reservation DOES NOT refund or cancel your Roombox order automatically. If you cancel your hotel reservation, you must also cancel your Roombox order prior to the original check-in date on your reservation. Once the original check-in date has passed, requests for refunds are not made available. 

Refunds are made available to customers if there is a delivery error or product issue with your order. To request a refund of an order that contained errors, you must make your request within 7 days of delivery. Please contact Please let us know ASAP if any one of the following issues has occurred:

  • Is missing items that you were charged for on your order receipt
  • Contains damaged or otherwise unusable items
  • Your order was not delivered

Accepted refund requests are processed immediately, but it may take up to 2 weeks to see the funds in your account, depending on your bank.



You can cancel an order for a full refund without any additional fees at any time before a shopper begins shopping. Please contact

The process is simple on a browser.

  1. Click the My Account button in the upper right-hand corner
  2. Choose Recent Orders
  3. Select the order you’d like to cancel and click on the Cancel button under the ‘Actions’ tab

When you cancel an order during the shopping or delivery processes, you may be charged a cancellation fee of up to $50.00. Refunds are not available for delivery fees after an unsuccessful delivery attempt has been made. 

If you have any missing products or any issues with your order, please contact us immediately to request a refund. We recommend you do so ASAP since we cannot provide refunds or adjust charges on orders after one week (7 days) from when the order is completed. 

Depending on your bank or credit card company, it typically takes between 5 to 10 business days for the refund to process once it’s been issued. If you don’t see a refund reflected within that time frame, please contact your financial institution directly regarding their policies on refunds.

Any refunds applied to your order after delivery will show up in your order receipt.

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